By purchasing an Indie Bride London gown and paying the invoice or buying an item on our website

you automatically agree to the following conditions:

 

• Your order is considered placed when we have emailed you the first invoice.
• Your gown will be made to the closest standard size based on your measurements and not according to your measurements unless you have paid for the made-to-measure service. 
• If you purchased a standard-size dress and your measurements have changed by the time your dress is ready for collection, Indie Bride London is not reliable for altering your dress to fit you. We do not alter standard size dresses.
• If you purchased a made-to-measure dress and your measurements change after the first fitting, the alterations are billed separately. However, if your measurements increase, we might not be able to adjust the gown to fit you. 
• You will need to supply all your measurements at least 7 months before your wedding date unless you paid for a priority order.
• If your measurements have been taken incorrectly by someone outside Indie Bride London, we are not liable to make any alterations to the gown.

 

Pricing

Our prices are subject to change without notice. There may be duties and taxes added to your parcel by the destination country. These fees are not included in your invoice and you will be responsible for them. Your purchase will be charged in GBP and you are responsible for making sure the right amount of GBP is paid. The exchange rate and any international transaction fees charged on your credit card or from your bank account are set by your credit card provider or your bank. For more information, refer to Pricing.

 

Payment Methods

You can pay your invoice by bank transfer or with a credit card (excluding American Express).

 

Shipping & Delivery

For more information, refer to our Shipping & Delivery.

 

Returns & Exchanges

For more information, refer to our Returns & Exchanges. 

 

Cancellation Fee

• You can cancel your order placed at our showroom within 48 hours without a cancellation fee. 
• If you cancel your order after 48 hours and before the production has begun, you will be charged a cancellation fee of £100. This covers the cost of administration associated with your order.
• The production of your gown will begin 14 days after the order is placed, after which you won't be entitled to any kind of refund.
• If you ordered your dress online without seeing the sample dress, refer to the Consumer Contracts Regulation 2013. You have 14 days from receiving your gown to inform us that you want to return it. If your gown has been customised in any way or adjusted to your measurements, it is non-refundable. For more information, refer to our Returns and Exchanges.

 

Liability

Indie Bride London, including our directors, partners, employees and other third parties associated with running this website, is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.  

  

Returns & Exchanges

Cancellation of orders placed after a visit to our showroom

An order is considered placed when we have emailed you the first invoice. The client can cancel her order within 48 hours without a cancellation fee. If the client cancels her order after 48 hours but before production has begun, she will be charged a cancellation fee of £300. This covers the cost of administration associated with your order. If the production of the client's gown has begun, she won't be entitled to any kind of refund. 

 

Refunds on online orders

The client is entitled to a full refund on online orders when they haven't visited our showroom. We require the client to request a refund within 14 days from the date they have received the item. The client will not be entitled to a refund if they fail to request a refund after 14 days from receiving the item. The client is responsible for the return delivery costs and making sure the item is sent back tracked and insured. Any priority order fees are non-refundable. Please note that the item must be unworn, undamaged and in its original packaging. If the item goes missing during transit, Indie Bride London is not responsible for giving any refunds. We do not offer any refunds on products that are altered in any way. 

 

Exchanges when ordering online

If you wish to exchange an item, please contact us at info@indiebridelondon.co.uk within 14 days of receiving the item. You can exchange your item for another one. However, as our products are made to order, we are not able to give you a partial refund if you decide to go with an item that costs less than the original one.

 

Returns 

For returns, we recommend insured courier delivery. We will not be responsible for goods lost or damaged in transit. Returned items should be delivered to:

Indie Bride London

90 Brixton Road

London 

SW9 6BE

We require a tracking code for the shipped item so that we can keep track on the parcel. The customer is responsible for paying the delivery costs when returning an item. If you have any questions, please do not hesitate to email at info@indiebridelondon.co.uk. If the parcel goes missing in transit, Indie Bride London is not required to substitute the item or refund anything.

 

Terms of use

Your use of this site is governed by the following terms of use. If you do not agree with all of the terms, please exit this site now. By using this site, you agree to comply with, and be bound by these terms. Indie Bride London may, from time to time, change these terms in its sole discretion. By using this site after any such change, you agree to comply with, and be bound by, the terms as changed.

 

This site is owned and operated by the ethical bridal wear brand Indie Bride London, and as a whole, it is protected by copyright. Unless otherwise stated, all material, including images, illustrations, designs, icons, photographs, video clips, written material, and other materials that appear as part of this site, are copyrights, trademarks, design rights, and/or other intellectual properties owned by Indie Bride London or a collaborator of Indie Bride London and controlled by Indie Bride London. You may not reproduce, publish, transmit, distribute, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in any part, any of the contents or the site. Modification of the materials or use of the materials for any other purposes than for your personal use is a violation of Indie Bride London's copyright and proprietary rights and will be defended vigorously.

 

The supply of any products or services you order from this site is subject to our Terms and Conditions. We cannot guarantee that the site will operate continuously, without interruptions, or be error-free. You must not attempt to interfere with the proper working of the site, and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the site or any computer system, server, router, or any other internet-connected device.

 

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the site and is compatible with the site. You also understand that we cannot and do not guarantee or warrant that any content of the site will be free from infection, viruses, and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

 

We may provide hyperlinks from this site to other internet sites that are operated by other organisations. We are not responsible for external websites that link to this site or that are linked from it. That we include these hyperlinks does not imply any endorsement of the material on such sites or any association with their operators.

 

We will use reasonable endeavours to ensure that information on this site is accurate, but commentary and other material posted on this site are not intended to amount to advice on which reliance should be placed. Except to the extent that our Terms and Conditions apply, we make no representation or warranty that any information is accurate, complete, or up-to-date, and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information. If you find any inaccurate information on this site, please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.

  

We reserve the right to alter these Terms and Conditions or the information on this website at any time.