Cancellation of orders placed after a visit to our showroom
An order is considered placed when we have emailed you the first invoice. The client can cancel her order within 48 hours without a cancellation fee. If the client cancels her order after the 48 hours but before the production has begun she will be charged a cancellation fee of £300. This covers the cost of administration associated with your order. If the production of the client's gown has begun, she won't be entitled to any kind of refund.
Refunds on online orders
The client is entitled to a full refund on online orders when they haven't visited our showroom. We require the client to request a refund within 14 days from the date they have received the item. The client will not be entitled to a refund if they fail to request a refund after 14 days from receiving the item. The client is responsible for the return delivery costs and making sure the item is sent back tracked and insured. Any priority order fees are non-refundable. Please note that the item must be unworn, undamaged and in its original packaging. If the item goes missing during transit Indiebride London is not responsible for giving any refunds. We do not offer any refunds on products that are altered in any way.
Exchanges when ordering online
If you wish to exchange an item, please contact us at firstname.lastname@example.org within 14 days of receiving the item. You can exchange your item to another one. However, as our products are made to order, we are not able to give you a partial refund if you decide to go with an item that costs less than the original one.
For returns, we require insured courier as we will not be responsible for goods lost or damaged in transit. Returned items should be delivered to:
90 Brixton Road
We require a tracking code for the shipped item so that we can keep track on the parcel. The customer is responsible for paying the delivery costs when returning an item. If you have any questions, please do not hesitate to email at email@example.com. If the parcel goes missing in transit, Indiebride London is not required to substitute the item or refund anything.