Delivery
All our items are made to order and the turnaround time for orders are as follows (from the date we receive the payment in full and excluding shipping):
Dresses: 18-20 weeks
Tops and skirts: 10-12 weeks
Accessories: 4-6 weeks
Alternatively, you can collect your dress from our studio in South London in person. When collecting your dress, you can try it on and make sure you are happy with it. If you would like to have it altered, please read our alterations service info. If you are happy with the dress, you can take it home with you. By taking the dress out of our hands, you agree that the dress is in a perfect condition and you are happy with the quality and fit of it.
Priority order
If you require your item quicker than our standard turnaround, please notify us by email at info@indiebridelondon.co.uk. The usual priority order (non refundable) fees are as follows:
Dresses:
Lead time 10-17 weeks + £150
Lead time 4-9 weeks + £300
Tops and skirts:
Lead time 3-9 weeks + £100
Accessories:
Lead time 2-3 weeks + £50
If you have a specific time frame you need the item by, please let us know so we can work around it. Priority order fee is per item. Please check with us if you have any further questions.
Shipping
The dresses are sent via courier service, as an insured delivery. The shipment will always be recorded. Indiebride London is not responsible for any delays in shipping caused by circumstances outside our control.
Shipping costs:
- UK mainland £20
- Northern Ireland £25
- Europe £40
- International £55
+ insurance which is 2% of the order total
Non-delivery
If for some reason, you have not received you item, please contact us as soon as possible so we can track your order. Indiebride London is not responsible for any non-delivered items or items lost during the shipment. These extremely rare cases is why we insure every parcel that we despatch from our studio.