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Copy of Terms & Conditions

By trading on this site/paying an invoice, you agree to the following conditions automatically. Therefore, we recommend that you read through the terms and conditions before you buy from www.indiebridelondon.co.uk.

 

Booking an appointment

 

Our showroom is open by appointment only. The appointments last for 1 hour. It is advisable to book your appointment as early as possible to secure a time convenient for you.

You can book your appointment on our website where you can see all the available time slots and choose the best one for you.  You can leave a message on the booking form if you are looking for a particular item or want to leave us a message about your appointment. We sometimes lend sample dresses to photo shoots so if you are interested in a particular style, please notify us.

We charge £15 for all the trial appointments. The first appointment fee is redeemable against any purchase over £100. The second appointment and onwards are non-refundable.

We have a 24 hour cancellation policy. Any appointments that are not cancelled within 24 hours before the appointment, are non-refundable. You must cancel your appointment by calling us on +44207 7353270.

 

How to order

 

The easiest way to order is through our website. Simply browse the collection, make your choices and pay online through our secure server. You are also more than welcome to come and see us in our London studio.

We accept payment online by Visa, Mastercard, American Express, Maestro and PayPal.

If you wish, you can pay in two instalments. When we receive the first payment, we will order materials for the item. The second and final instalment is due in one month after the first one. We will put the order in production calendar once we have received the full payment. We require full payment before we start any work on the item.

 

Sizing

 

All dresses, tops and skirts ordered online are made-to-order in UK sizes 8-16 or S-XL. They are not custom-made according to your measurements. This means they might require some alterations to fit perfectly. Alterations are not included on the price in our standard size items, they are billed separately.

For sizing information, we suggest you check our size chart, located also as a tab on each item in our shop area and in the footer menu. Please note, the measurements are not garment measurements but body measurements.

If you are between sizes, we suggest you order the larger size when the sizing is 8-16 and the smaller size when the sizing is S-XL. Indiebride London is not responsible for inaccurate size ordering, or an incorrect size due to a customers change in size during dress production.

Alternatively, if you have a change to come for fitting in our showroom in London we can make the dress according to your measurements. This will be an additional £450. The item will then be made according to the measurements taken in our showroom. If the dress doesn’t fit nicely because the customer’s measurements have changed Indiebride London is not responsible for altering the dress free of charge but an additional alteration fee is charged.

If you have visited our showroom in London and have tried on our samples, please be aware that the showroom samples have been tried on multiple times, dry cleaned and they have been displayed on a hanger so some stretching of the fabric might have taken place, which will sometimes slightly change the fit of the sample dress and the size of them might not be accurate anymore. The fabrics of the sample dresses will also appear softer as this is due to dry cleaning and natural softening of the fabrics.

 

Alterations / Customisation

 

1 standard size and style dress

2 made to measure dress

3 bespoke dress and

4 customised dress.

 

Standard size and style dress

 

-you can see the standard size dress prices displayed on the website

-we will take the customer’s measurements and compare them with our size chart to see which standard size would be the best for the customer

-we will make the dress in the best standard size

-if the standard size dress needs altering to fit perfectly, the customer can choose to have the alterations done by us or then someone else. We charge extra for the alterations. The cost for alterations depends on the complexity of the dress structure and the type of alteration. See the most common fit alterations and the approximate prices below.

-shortening a dress or a sleeve: £50

-shortening a dress that has scalloped edged hem: £180 (if the measurement for the dress or sleeve length is taken beforehand the price is £50)

-taking a dress bodice in £50-280 (depends on the structure of the dress)

-taking a skirt in £50-£180 (depends on the structure of the dress)

 

Customised dress

 

We make the dresses by ourselves in our own studio in London and therefore we are able to accommodate changes to our dress styles. Depending on the style you can for example; add sleeves, change the shape of the neckline, add or reduce the length of the dress or the sleeves, just to mention few of the most common alterations we do. A dress customised in any way is non-refundable.

 

Prices for the most common alterations:

-shortening a dress or a sleeve: £50

-shortening a dress that has scalloped edged hem: £180 (if the measurement for the dress or sleeve length is taken beforehand the price is £50)

-adding a sleeve: £180

-changing a neckline: £180

 

Made to measure dress

 

-add £450 to the prices displayed on the website if you would like your dress to be made to according to your measurements (made to measure option is available only when the customer is able to come for fittings)

-the customer will be measured

-the dress will be made ready for fitting

-during a fitting we will see how the dress fits with the customer’s wedding underwear and shoes and alter it if needed. If it doesn’t need alterations we will make the finishing touches.

-pick up / shipping date will be scheduled during the final fitting

 

Made to measure dresses usually require 1-3 fittings and are non-refundable.

 

Bespoke dresses

 

You can combine two or more of our existing styles or design your own dress with our help. All bespoke dresses require a consultation in our London studio. Bespoke dresses must be paid in full before we start any work on them. Please read the invoice as this will form a contract between ourselves and the customer and will explain what the price includes.

 

The dress design is decided beforehand and can’t be changed after the dress production has started. All fit alterations to the dress must be communicated during the fitting. If we have already made the changes to customer’s dress according to what was agreed on the fitting and the customer wants to change something again, this will be billed separately. Bespoke dress prices start from £2000 and they are automatically made according to your measurements. All bespoke dresses are non-refundable.

 

If you would like to book a consultation with us, please email us at info@indiebridelondon.co.uk or call our office number on +44 207 7353270.

 

Alterations

 

If you have chosen a customised / bespoke item or the made-to-measure option, the item will be made according to your specification. Please note, all further alterations that are not written on the receipt, will be billed separately. These options usually require 1-3 fittings except for very minor alterations.

If you have chosen made to measure service the item will be made according to the measurements taken at the studio. If your measurements change after this, we are not liable to make the adjustments free of charge and additional alteration fee is charged. If you are looking to lose weight, we advise you to wait until you have reached your goal. If you have any questions about the sizing or alterations, please, don’t hesitate to contact us at info@indiebridelondon.co.uk or on +44 (0)207 735 3270.

Please note, if the measurements have been taken incorrectly by someone outside Indiebride London, we are not liable to make any alterations / changes to the item.

If the item has been customised in any way it is non-refundable.

 

Pregnant brides

 

Over the years, we have made dozens of dresses to pregnant brides. During pregnancy, your body shape will change even within a matter of days. This is why with pregnant brides we always work as close to their wedding date as possible. We take their measurements 4-2 weeks before the wedding and make the dress as a priority order. This is why a priority order fee will be charged. Depending on the dress style and the weeks of the pregnancy also made to measure service fee of £450 might have to be charged.

 

If you love our dresses and are pregnant, please contact us and we will advice you on the dress styles and the whole process. We can recommend suitable dresses for pregnant body and also suggest ways to alter our dresses to suit your baby bump.

 

Delivery

 

All our items are made to order and the turnaround time for orders ( excluding shipping) are as follows:

Dresses: 12-16 weeks

Tops and skirts: 6-8 weeks

Accessories: 4-6 weeks

 

Priority order

 

If you require your item earlier, please notify us by email on info@indiebridelondon.co.uk. The usual priority order (non refundable) fees are as follows:

 

Dresses:

Lead time 8-11 weeks + £100

Lead time 3-7 weeks + £200

Tops and skirts:

Lead time 3-5 weeks + £100

Accessories:

Lead time 2-3 weeks + £50

 

If you have a specific time frame you need the item by, please let us know so we can work around it. Priority order fee is per item. Please check with us if you have any further questions.

 

Shipping

 

All orders will be shipped by Royal Mail. The shipping options are shown below. Indiebride London is not responsible for any delays in shipping caused by circumstances outside our control. All the shipments are tracked.

 

Special delivery UK - £15

Europe signed for - £20

International - £25

If you wanted us to use a courier ( DHL/TNT/UPS), there will be an additional fee.

 

Non-delivery

 

If for some reason, you have not received you order, please contact us as soon as possible so we can track your order. Indiebride London is not responsible for any non-delivered items or items lost during the shipment.

 

Refunds / returns / exchanges

 

Refunds on online orders

 

The customer is entitled to a full refund on the online orders. We require the customer to inform us within 14 days from the date they have received the item. There will be no refunds if you request it after more than 14 days from receiving the item. The customer is responsible for the return postage costs and making sure the item is sent back tracked. Please note, the item must be unworn, undamaged and in its original packaging. If the item goes missing during transit Indiebride London is not responsible for giving any refunds.

Please note, we do not offer any refunds or returns on sample products or any products that are not from our standard range.

 

Refund on orders at the showroom

 

If the customer has placed an order with us at the showroom they have 48 hours to cancel their order. After this we do not offer full refunds. If the customer wishes to cancel their order after 48 hours, we will be able to 50% refund unless we have started to work on the dress already.  This is because as soon as we receive an order, we order the materials, our suppliers won’t accept returns. If we have started working on your dress we are not able to give you a refund.

 

Returns

 

For returns, we require registered post as we will not be responsible for goods lost or damaged in transit. Returned items should be posted to:

Indiebride London

90 Brixton Road

London SW9 6BE

 

We require a tracking code for the returned item so that we can keep track on the parcel. The customer is responsible for paying the postage costs when returning an item. If you have any questions, please do not hesitate to email at info@indiebridelondon.co.uk

 

Exchanges

 

If you wish to exchange an item, please contact us at info@indiebridelondon.co.uk within 14 days of receiving the item. You can exchange your item to another one. However, as our products are made to order, we are not able to give you a partial refund if you decide to go with an item that costs less than the original one.

 

Discounts / offers / promotions

 

Any discounts/offers and promotions we may have cannot be applied to alterations or bespoke items.

 

We reserve the right to alter these Terms and Conditions or the information in this website at any time.